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Friday, November 19, 2010

Sacramento Burger King An Example Of American Professionalism

The Offending Reciept/ pic FOX NEWS
It seems yesterday a man stopped at a Burger King in Sacramento on Arden Way, near Exposition Boulevard just before 2 a.m. and ordered a double whopper and some funnel cake sticks with the burger cut-in half. The employee at the drive up window handed him his meal and he started to check his order to make sure it was right, when he glanced at his receipt and was shocked to see the "F-Bomb" typed out twice on the receipt. Yes that is F**k You typed out twice where the order numbers usually go.

First thing I thought was, could have the employee just been upset just because he was asked to cut the burger in half? The shocked customer immediately parked his car and went in to complain and said he didn't get a apology from anyone who was working at that time. Later a news team went to this Burger King to ask them some questions and of course everyone working at the time looked very uncomfortable being on the news. I saw the video and still did not hear an apology from anyone at the Burger King, although Burger King's Customer Relations later released an apology and announced the employee responsible and the manger where both terminated.

Now I noticed a long time ago how to me American professionalism and quality of work has been declining drastically in the past 20 years or so.  Back in the day everyone was out to buy "made in America", not just here in the United States but all over the world. When you went shopping whether it was toys for you children or a new car people knew if the product had made in America written on it some where, what you had was something of high quality that would last you many years to come. Made in China or some where else meant it was junk and wouldn't last you long. One thing I do remember coming from another country that was great quality was Matchbox Cars and Hot Wheels which at that time were made in England, today they are made in China or Taiwan and not the same quality.

US manufacturing today have become nothing but junk, now I'm not say all things that we make in this country but most of it.  What are the reasons for the lack of quality, it's very simple, professionalism in this country has gone out the door, no one cares any more because everyone is in a hurry.  It even shows in today's military, when I first enlisted in the Navy in 1984, of course boot camp was very professional however reporting to my first ship the USS Constellation, CV-64 we were very professional.  When you talked to a senior person in the military it was yes sir, no sir, yes petty officer, no petty officer I'm sure you get the point.

On my first ship you and my next command after that you didn't get caught being unprofessional;  some examples would be you didn't walk around with your hands in your pockets, you were respectful to everyone, uniforms were squared away and lastly haircuts were always in regulation. When you had someone working with you who did not care about showing professionalism than everything they did was low quality, if this person was working on a multi-million dollar aircraft in the navy you would have to make sure you check his work ever extra good because when someones attitude is they don't even care how they treat others, take care of themselves, then their work is going to be bad.

Today you go to a fast food restaurants and get customer service like the man at Burger King in Sacramento, you get poorly constructed cars coming from Detroit, an elderly caregiver who don't care, and worse yet people who don't care working in the food industry such as a factory processing chickens which can make thousands sick. It is a illness of American society that has been happening for awhile now and the only way to cure it, is to make everyone responsible for what they do, some people say it's unfair that the supervisor at the Burger King in the spotlight was fired but you know what he or she was the supervisor and they need to supervise and if they don't make them accountable. 

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